CUSTOMER SUPPORT
Need a hand with your music?
Paid for a release but can’t get your download? Having trouble with supporter access? We’re here to help. Please don’t purchase again to fix a download problem.
Write to hello@holyvoltageradio.com. Include the email you used at checkout, the release name, approximate purchase date, and what went wrong. A receipt or screenshot helps. Never send passwords or full card details.
Finding your download
- Look for your Holy Voltage download email, including Junk or Spam.
- Open your secure download page in Safari or Chrome rather than a social app’s browser.
- If the album has several parts, download every part. You only paid once.
- On iPhone, open Files → Downloads and tap each ZIP to extract the music.
If a link is missing or fails, email us and we’ll check your purchase.
Supporter or billing questions
Use the same support email for membership access, duplicate charges, or billing questions. Tell us which email you used at checkout so we can locate the right record.
Looking to support the music?
Customer help is separate from financial support. If you’d like to help fund future HVR releases, visit Support HVR.